LEGAL & PRIVACY

Privacy Policy

Last Updated: October 31, 2026

D’NuVi Medical Care is operated by D’NuVi Wellness & Hydration, PLLC. We respect your privacy and are committed to protecting the personal information you provide when using our website, online forms, enrollment pages, and other digital services.

This Privacy Policy explains the types of information we may collect through this website, how we use that information, and the choices available to you.

1. Information We May Collect

We may collect information that you voluntarily provide to us through our website, including:

  • Name

  • Email address

  • Telephone number

  • Mailing or geographic information you choose to provide

  • Information submitted through contact or enrollment forms

  • Membership enrollment preferences

  • Payment and transaction information

  • Communications you send to us through the website

We may also automatically receive limited technical information when you visit the website, such as browser type, device type, IP address, pages visited, referring website, and general website usage information.

2. How We Use Information

Information collected through this website may be used to:

  • Respond to questions and requests

  • Process Direct Primary Care enrollment

  • Process payments and confirm transactions

  • Provide information about D’NuVi Medical Care services

  • Communicate about appointments, enrollment, or administrative matters

  • Maintain and improve our website

  • Monitor website performance and security

  • Comply with legal, regulatory, and administrative obligations

  • Prevent fraud, misuse, or unauthorized activity

We do not sell personal information collected through this website.

3. Website Forms and Medical Information

General website contact forms are intended for administrative and non-urgent communication.

Please do not submit detailed medical histories, diagnoses, medication lists, Social Security numbers, insurance identification numbers, or other sensitive clinical information through a general website contact form unless the form specifically states that it is intended for that purpose.

Patients should use the secure D’NuVi patient portal for clinical communications and protected health information when appropriate.

Information submitted through the secure patient portal is handled separately in accordance with applicable privacy laws and D’NuVi’s Notice of Privacy Practices.

4. Payment Information

D’NuVi Medical Care may use third-party payment processors to process online payments.

Payment card information may be transmitted directly to the payment processor and may not be stored in complete form by D’NuVi Medical Care.

Third-party payment processors maintain their own privacy and security practices.

5. Direct Primary Care Enrollment

Information submitted through a Direct Primary Care enrollment page may be used to:

  • Establish or update a prospective member’s contact record

  • Process the applicable enrollment fee

  • Record the member’s selected billing preference

  • Confirm required enrollment acknowledgments

  • Provide instructions for completing membership onboarding

Clinical intake information, membership documents, recurring payment authorization, and other patient onboarding materials may be completed separately through the secure D’NuVi patient portal.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, evaluate website traffic, improve performance, and understand how visitors interact with the site.

Your browser may allow you to limit or block cookies. Disabling certain cookies may affect how some website features function.

7. Analytics and Third-Party Services

We may use third-party service providers to support website hosting, forms, communications, analytics, payment processing, scheduling, and other business functions.

These service providers may process information on our behalf only as necessary to provide their services or as otherwise permitted by their own agreements and applicable law.

Links to third-party websites or services are provided for convenience. D’NuVi Medical Care is not responsible for the privacy practices of websites or services that we do not control.

8. HIPAA and Protected Health Information

This website Privacy Policy is separate from D’NuVi’s Notice of Privacy Practices.

To the extent D’NuVi Medical Care creates, receives, maintains, or transmits protected health information subject to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, that information is handled in accordance with applicable law and D’NuVi’s Notice of Privacy Practices.

Please review our Notice of Privacy Practices for information about how protected health information may be used or disclosed and about your rights regarding your health information.

9. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic communication, or data transmission method can be guaranteed to be completely secure.

10. Communications

If you provide your telephone number or email address, we may use that information to respond to your inquiry, provide administrative information, or communicate about services you requested.

Clinical or sensitive communications should be handled through the secure patient portal when appropriate.

You may request that we stop sending non-essential promotional communications by using the unsubscribe option provided in the communication or by contacting us.

11. Children’s Information

D’NuVi Medical Care provides primary care services to adults age 18 and older.

This website is not directed toward children under age 13, and we do not knowingly seek to collect personal information from children through this website.

12. Your Choices

You may choose not to provide personal information through the website. However, certain information may be required to complete a requested service, enrollment, payment, or communication.

You may contact us to ask questions about personal information you previously submitted through the website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

The current version will be posted on this page with the applicable “Last Updated” date.

14. Contact Us

If you have questions about this Privacy Policy or the privacy of information submitted through this website, please contact:

D’NuVi Medical Care
Operated by D’NuVi Wellness & Hydration, PLLC
700 Tech Center Parkway, Suite 200-29
Newport News, VA 23606
Phone: (757) 720-2544
Email: [email protected]

For questions specifically concerning protected health information or your HIPAA privacy rights, please refer to D’NuVi’s Notice of Privacy Practices.

D’NuVi Medical Care • (757) 720-2544 • Newport News, Virginia